Case Study: Banque Internationale à Luxembourg achieves 100% ROI with SS&C Blue Prism

Intelligent Automation Delivers 100% ROI for Banque Internationale à Luxembourg

Banque Internationale a Luxembourg (BIL), a leading banking and wealth-management provider in the Benelux region, faced increasingly complex, repetitive processes as its product set and digital channels expanded. To boost operational efficiency, employee productivity and customer experience, BIL turned to SS&C Blue Prism and its Blue Prism digital workforce to reduce manual tasks and accelerate data-driven workflows.

SS&C Blue Prism deployed digital workers across customer service, loans, risk, compliance, securities, tax and cash operations—automating 60 processes with 49 digital workers and a 17-person automation team. Results include faster mortgage loan offers, minutes‑speed advisory communications, an HR virtual assistant named Laura handling 30+ topics, and a measured 100% ROI (BIL estimates €2 back for every €1 invested), along with significant productivity and customer‑experience improvements.

Banque Internationale a Luxembourg

Pedro Faria

Automation Technical Team Leader