Case Study: DTE Energy achieves enterprise-wide productivity gains and significant time savings with SS&C Blue Prism

Increasing Productivity Across the Business with RPA

DTE Energy, a Michigan-based utility serving 2.2 million customers with over 10,000 employees, faced mounting pressure to boost productivity and lower operational costs to keep customer rates affordable. To address corporate productivity goals and streamline labor-intensive tasks—like a monthly bank reconciliation across 300 accounts—DTE turned to SS&C Blue Prism and its connected‑RPA platform to evaluate intelligent automation.

SS&C Blue Prism ran a proof of concept and supported DTE in building an Intelligent Business Automation Team to scale automation across functions; within nine months DTE automated 35 processes and planned dozens more. The SS&C Blue Prism solution returned measurable value—about 250,000 annualized hours saved, a 40–50% reduction in manual high-bill reviews, and faster, more consistent processing across finance, HR and customer service.

DTE Energy

Ajay Gupta

RPA Lead