Case Study: Hutt Valley District Health Board achieves 100% e-referral accuracy and $527,000 savings with SS&C Blue Prism digital workforce

Hutt Valley Delivers e-Referrals With 100% Accuracy and Saves $527,000 Using a Digital Workforce

Hutt Valley (HVDHB) faced rising demand and constrained staff as repetitive administrative work ate into clinical time — notably a 37‑step e‑referral registration process that took about 7.5 minutes plus an additional five minutes per referral and handled roughly 18,000 referrals a year. To free employees for patient‑facing tasks and improve accuracy, Hutt Valley engaged SS&C Blue Prism’s digital workforce (deployed with partner Quanton) to tackle the manual e‑referrals workload.

SS&C Blue Prism digital workers now collect e‑referrals from Concerto, validate and update demographics, create records in Concerto and WebPAS, generate referral letters, and escalate exceptions to staff. The automation returned 36,639 hours to employees, delivered 100% accuracy and regulatory compliance, provided 24x7 processing, improved analytics and transparency, and saved approximately $527,000 — outcomes that SS&C Blue Prism helped scale to four additional New Zealand district health boards.

Hutt Valley