Case Study: Waitrose & Partners achieves fast, scalable on‑time deliveries with SS&C Blue Prism

How Waitrose Delivers on Time, Every Time with Blue Prism Intelligent Automation

Waitrose & Partners, the employee-owned premium UK grocer in the John Lewis Partnership, needed faster, more reliable scheduling for a large delivery fleet serving 344 stores; staff found booking precise delivery slots time-consuming and complex. To address this, Waitrose & Partners turned to SS&C Blue Prism, using Blue Prism Intelligent Automation and digital workers to streamline the process.

SS&C Blue Prism deployed digital workers that extract appointments from the warehouse management system, enter and validate slots in the logistics system, log arrival/departure times, monitor new orders and reprioritize queues—handling 50–90 deliveries per hour and returning about 600 hours to the business each month. The SS&C Blue Prism solution delivered fast, consistent scheduling with scalable capacity to ramp up or down with demand, keeping Waitrose’s delivery fleet running efficiently.

Waitrose & Partners