Case Study: Nordea achieves large-scale automation, reclaiming 1,500 FTE hours and improving customer and employee experience with SS&C Blue Prism

How Nordea Stays Ahead of the Competition with RPA

Nordea, a 200-year-old Nordic bank, needed to streamline internal processes and maintain its leadership in a rapidly changing financial landscape while delivering superior omnichannel customer experiences. In 2015 Nordea turned to UK-based RPA pioneer SS&C Blue Prism, adopting Robotic Process Automation (including Blue Prism Interact and Blue Prism Capture) to reduce errors, speed operations and lay the groundwork for intelligent automation.

SS&C Blue Prism helped Nordea centralize an RPA Centre of Excellence and deploy automation across front-, middle- and back-office functions; Nordea’s team has built more than 570 bots with 380 in production, returning work hours equivalent to 1,500 full‑time employees last year. The Blue Prism platform’s ease of use and integrations enabled rapid, measurable wins—improved customer satisfaction and employee experience, cost savings, and fast rollouts such as the month‑long COVID‑19 instalment‑free solution.

Nordea

Ossi Leikola

Head of Operations