Case Study: Walgreens achieves a 73% increase in HR shared services efficiency with SS&C Blue Prism

How Blue Prism’s Digital Workforce is increasing Walgreens’ HR shared service efficiency by 73%

Walgreens, one of the nation’s largest drugstore chains, faced a major HR and payroll system refresh that stretched its HR shared‑services team beyond capacity and prevented new hiring. To handle the extra transactional workload, Walgreens turned to SS&C Blue Prism’s Digital Workforce RPA platform to automate repetitive HR tasks and preserve service quality.

SS&C Blue Prism delivered a proof‑of‑concept and enterprise RPA rollout—working with Walgreens’ IT and a self‑funding approach—to automate processes like leave‑of‑absence handling and workers’ compensation routing, integrate across cloud and on‑prem systems, and free employees for higher‑value work. The SS&C Blue Prism solution improved HR shared‑services efficiency by 73%, accelerated cross‑system data flows for roughly 2,000 employees on leave daily, and reduced manual processing time.

Walgreens

Curt Burghardt

Vice President of HR Shared Services & Systems