Case Study: U.K. Healthcare Provider achieves rapid, automated transfer of referrals into Epic with SS&C Blue Prism

Healthcare Provider Teams Up With SS&C Blue Prism Professional Services to Rapidly Transfer Referrals Into Epic

U.K. Healthcare Provider needed to consolidate more than 200 paper and digital systems by implementing Epic as its electronic patient record, but faced a critical challenge: reliably transferring referrals from the existing electronic referral system (ERS) into Epic before go‑live. Manual uploads were unsustainable and the Epic launch was imminent, so the organization engaged SS&C Blue Prism professional services and its automation managed service to bridge ERS and Epic quickly.

SS&C Blue Prism deployed digital workers and a team of developers through its automation managed service to automate referral transfers and bi‑directional updates between ERS and Epic. In five weeks they moved nearly 30,000 referrals, reduced processing time per referral from 8–10 minutes to about 4 minutes (≈60% faster), returned 24,570 hours to the business, and continue to maintain the automations for the U.K. Healthcare Provider.