Case Study: U.K. Healthcare Provider achieves 4,000 hours reclaimed and 41 processes automated in six months with SS&C Blue Prism

Healthcare Provider Achieves Rapid Time-to-Value with RPA

U.K. Healthcare Provider, serving 500,000 patients and 12,000 staff, faced rising patient demand, heavy administrative burden and fragmented legacy IT systems that forced many tasks to be done manually and duplicated. To free staff from repetitive work and improve patient experience, the organization embarked on an intelligent automation program with SS&C Blue Prism, deploying SS&C | Blue Prism Cloud.

SS&C Blue Prism helped the provider stand up a structured automation program—hiring two experienced SS&C Blue Prism developers, configuring the cloud platform, applying the Robotic Operating Model and using the Process Assessment Tool—then leveraged digital workers to manage assessments and run processes. The result: 41 processes automated in six months, 127,000+ items processed by digital workers, nearly 4,000 hours returned to staff, and faster, more accurate patient-data merges benefiting finance, HR and digital services.