Case Study: Global Communications Service Provider achieves ultrafast robotic scale and 25% faster finance cycles with SS&C Blue Prism

Global Communications Service Provider Achieves Ultrafast Robotic Scale

Global Communications Service Provider, a leading communications company operating in 180 countries, faced scaling limits in its shared services finance and back-office operations and needed a more robust automation approach than basic screen-scraping. The company ran a proof of concept with SS&C Blue Prism, deploying Blue Prism Digital Workers (connected‑RPA) to automate its vendor creation process and validate the technology.

SS&C Blue Prism then delivered a parallel, business‑led/IT‑governed rollout across multiple hubs and business units. Today SS&C Blue Prism’s Digital Workers (150 in production) manage 80 live processes plus 61 connected processes with 100+ more in the pipeline, processed two million finance transactions in the first six months, cut cycle times by 25% across eight processes, uncovered roughly €16 million in customer credits, and freed capacity equal to 80 FTE while eliminating the need for temporary hires.