Case Study: Mid Essex Hospital Services NHS Trust achieves improved patient flow and full attendance tracking with SS&C Blue Prism

For Mid Essex Hospital, Improving Patient Experience Called for Intelligent Automation

Mid Essex Hospital Services NHS Trust, an NHS Trust serving southeast England, sought to improve patient flow and the arrival experience by deploying self‑service kiosks. The kiosks needed to access multiple datasets and integrate with the Trust’s legacy Patient Administration System (PAS) while preserving medical-data security, and costly system upgrades were not an option—so the Trust turned to SS&C Blue Prism and its intelligent automation (digital workers) to make the kiosks viable.

SS&C Blue Prism implemented intelligent digital workers to automate kiosk check‑in and integrate with the PAS, allowing patients to skip the registration desk and giving the Trust full attendance tracking and monitoring of patient‑care processes. The solution delivered advanced error tracking and faster problem identification, extended the life of older systems (avoiding expensive upgrades), provided “100% integration capability,” and produced a measurable, cost‑effective improvement in patient experience and operational visibility.

Mid Essex Hospital Services NHS Trust

Kate Thompson

ICT Director