Case Study: First2Protect achieves 24/7 customer support and frees advisers to deliver higher-quality service with SS&C Blue Prism

First2Protect Delivers Exceptional Service Through Intelligent Automation

First2Protect, a specialist UK property insurer known for high levels of customer service, faced advisers spending increasing amounts of time on transactional enquiries while its call centre operated only from 9 a.m. to 7 p.m. To free advisers to focus on advice and maintain service quality, First2Protect engaged SS&C Blue Prism and its Blue Prism Cloud intelligent digital workforce to automate routine transactional tasks.

SS&C Blue Prism deployed digital workers to handle those transactional calls, enabling many call centre services to operate 24 hours a day, freeing advisers to concentrate on higher‑value interactions and building in capability for new channels. The result for First2Protect was increased customer support capacity, advisers focused on quality interactions, 24/7 availability of key services, and a future‑proofed automation platform.

First2Protect

Marie Fursdon

Operations Manager