Case Study: DTE Energy achieves 250,000 annual hours saved with SS&C Blue Prism

DTE Learns that the Smart Way to Save Time is with Intelligent Automation

DTE Energy, a Michigan-based power company serving 2.2 million customers, faced rising complexity and pressure to boost productivity while cutting operating expenses. Manual cross-checking of unusually high customer bills against prior-year averages was time-consuming and delayed billing — so DTE turned to SS&C Blue Prism, deploying an intelligent digital workforce to address the problem.

SS&C Blue Prism’s automation was implemented across finance, customer service, HR and corporate functions, automating 35 processes in nine months and cutting the number of bills requiring human review by 40–50%. The SS&C Blue Prism solution accelerated processing, improved consistency and delivered measurable impact — about 250,000 hours saved annually.

DTE Energy

Ajay Gupta

RPA Lead