Case Study: DTE Energy achieves 250,000 annualized hours saved with SS&C Blue Prism

DTE Energizes its Workforce with Intelligent Automation

DTE Energy, the Michigan utility serving 2.2 million customers, faced growing complexity and pressure to boost productivity while cutting operating costs—most notably a manual monthly reconciliation of 300 bank accounts that required several employees. To address these challenges, DTE turned to SS&C Blue Prism and its intelligent automation capabilities, using Blue Prism’s intelligent digital workforce as the core service.

SS&C Blue Prism piloted bank statement reconciliation and then scaled automation across finance, customer service, HR and corporate functions, automating 35 processes in nine months. The deployment freed finance staff for higher‑value work, improved employee satisfaction, and delivered measurable impact—approximately 250,000 hours saved annually.

DTE Energy

Ajay Gupta

RPA Lead