Case Study: Discover Financial Services returns 1M annualized hours and boosts employee upskilling with SS&C Blue Prism

Discover Financial Services Embraces Automation to Invest in Customers and Employees

Discover Financial Services, which serves nearly 50 million cardholders, wanted to remove repetitive manual work, scale automation across a highly regulated environment, and upskill employees rather than hire externally. To achieve this, Discover partnered with SS&C Blue Prism, using SS&C Blue Prism’s intelligent automation platform and the SS&C Blue Prism Robotic Operating Model (ROM™) to establish governance and a scalable automation strategy.

SS&C Blue Prism helped Discover implement a hub-and-spoke operating model where a central hub provides governance and IT infrastructure while business-unit spokes build and reuse automations. The program now manages more than 200 automated processes, returned over 1 million annualized hours, drove a 400% increase in automation candidates, attracted 1,500 employees to a learning summit, and measurably increased employee satisfaction through upskilling and new career opportunities.

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Jess Lee

Project Manager Digital Servicing & Customer Experience