Case Study: Alfa-Bank achieves 90x faster customer request processing (3 min → 2 sec) with SS&C Blue Prism

Digital Workers Process Customer Requests 90 Times Faster at Alfa-Bank

Alfa-Bank, Russia’s leading private bank serving 16 million citizens and 550,000 corporations, faced a sudden surge in customer requests during the early days of COVID-19—peaking at 5,000 per day and remaining around 1,500 daily—creating an urgent need to process large volumes without leaving customers waiting. To meet that challenge, Alfa-Bank partnered with SS&C Blue Prism and its intelligent automation/digital workers to rapidly scale response capacity.

SS&C Blue Prism deployed digital workers that take request data from a portal, run automated compliance checks and apply approvals, processing requests 90 times faster than humans. The SS&C Blue Prism solution cut processing time from 3 minutes to 2 seconds, was created and implemented in five days, and let Alfa-Bank respond quickly and accurately to drastically increased demand without hiring or training new staff.

Alfa-Bank

Anastasia Izykova

Head of Performance Improvement