Case Study: Nuuday insources 500 tasks and saves 1.8 million DKK with SS&C Blue Prism

Digital Workers Help Nuuday Insource Invoice Reconciliations and Save 1.8 million DKK

Nuuday, a Danish telecommunications provider serving 5.9 million customers, faced slow, error-prone invoice reconciliations after years of outsourcing—made harder by five different billing systems from multiple acquisitions. Wanting to bring the work and knowledge back in-house without burdening employees, Nuuday turned to SS&C Blue Prism and its digital workers to modernize the process.

SS&C Blue Prism deployed digital workers to log into the five billing systems, centralize incorrect payments, match past invoices, and credit customer accounts—often resolving issues without a single customer call. In the past year the automation handled 100,000 cases, completed 80% of end-to-end reconciliations autonomously, helped insource 80 roles over three years and delivered 1.8 million DKK in savings, while restoring process visibility and institutional knowledge.

Nuuday

Nina Winther Jensen

Head of Business Process Management