Case Study: Connect Health achieves 15,000 hours back and 100,000 automated patient registrations with SS&C Blue Prism

Digital Workers are the Backbone of Patient Pathway Processing at Connect Health

Connect Health is the largest independent musculoskeletal (MSK) and pain services provider in the UK, supporting over 375,000 NHS patients across 50+ Clinical Commissioning Groups and numerous occupational health services. Faced with rising demand, fragmented systems (including ERS, PhysioNow and SystmOne) and time-consuming, error-prone manual data tasks, Connect Health partnered with SS&C Blue Prism to deploy digital workers and Data Warehouse integration to streamline the patient pathway and return time to clinical and administrative staff.

SS&C Blue Prism implemented digital workers to automate the end-to-end Patient Pathways Cycle — from referral intake and scheduling to outcome processing and a 13-step discharge safety check — running 24/7 and integrating with existing clinical systems. The automation delivered measurable impact: 100,000 patient registrations handled in 18 months, 50,000 patients discharged and 25,000 clinical outcomes processed in one year, and 15,000 hours returned to the business, enabling staff to focus on patient care.

Connect Health

Callum Guthrie

Automation & Quality Manager