Case Study: Danica Pension achieves 491,000 hours back and boosts customer satisfaction with SS&C Blue Prism

Danica Pension’s Digital Workforce, Powered by AI, Delivers Customer and Employee Benefits

Danica Pension, part of Danske Bank Group and provider of pension and insurance plans for 900,000 Danes, faced strict regulatory requirements, rising customer expectations for fast, personalized service, and pressure to control operating costs. To meet these challenges the organization expanded its intelligent automation program—built on SS&C Blue Prism’s intelligent automation/digital workforce platform—having been an active automation user since 2016 and already with 30% of its staff working alongside digital colleagues.

SS&C Blue Prism’s digital workers now handle a range of back-office and AML/ongoing due-diligence tasks (129 bots in operation), freeing nearly 491,000 hours back to the business annually and avoiding the need to hire an estimated 50–100 additional employees. The automation program—supported by SS&C Blue Prism tooling and a “powered by AI” roadmap that includes machine learning and generative AI—has driven broad adoption (80% of employees have worked with a digital colleague), faster customer responses, and contributed to a +70 NPS.

Danica Pension

Janus Kierkegaard

Head of AI and Automation