Case Study: ČSOB saves 26,000+ hours and cuts AML data-gathering time by 45% with SS&C Blue Prism

ČSOB Banks on Intelligent Automation to Transform Anti-Money Laundering Processes

CSOB, one of the largest commercial banks in the Czech Republic, faced a heavy anti‑money‑laundering (AML) workload—investigating over 25,000 cases a year—with investigators spending about 45 minutes per case collecting data from multiple systems. To modernize and scale this work, CSOB implemented an intelligent automation program using SS&C Blue Prism’s Blue Prism digital workforce (in partnership with Deloitte) to streamline data gathering and verification.

Using SS&C Blue Prism, CSOB deployed 15 digital workers running a combined 300+ hours per day to collect and consolidate case data into single summaries, while adding AI, workflow and machine learning under strong governance. The program saved over 26,000 hours in 2.5 years, cut data‑gathering time by 45% (from 45 to 25 minutes), improved throughput and flexibility to handle spikes without overtime, and reduced overall risk for the bank.

CSOB

Deniza Skantova

Head of IT