Case Study: Chorus saves 5,000 work hours per month with SS&C Blue Prism

Chorus Connects with Intelligent Automation Saving 5,000 Work Hours Every Month

Chorus, New Zealand’s major broadband network operator, needed to migrate tens of thousands of customers from legacy copper to a new national fiber network but was hampered by manual, error-prone data entry across disparate systems. To scale and speed those migrations, Chorus engaged SS&C Blue Prism’s intelligent automation (Blue Prism digital workers) with support from local partner Quanton.

SS&C Blue Prism and Quanton helped Chorus establish an Automation Center of Excellence, adopt the Blue Prism Robotic Operating Model, and deploy 20 Blue Prism digital workers that run 24/7 to process about 50,000 transactions per month — saving roughly 5,000 human work hours monthly and enabling nighttime migrations to minimize disruption while freeing staff to focus on higher‑value customer work.

Chorus

Robyn Malcolm

Manager Optimization and Insights