Case Study: Cancer Research U.K. achieves 24-hour cancer referral turnaround with SS&C Blue Prism

Cancer Patients Referred for Treatment Within 24 Hours of Diagnosis Using Intelligent Automation

Cancer Research U.K. reports 375,400 new cancer cases annually, and a U.K. hospital cancer hub was receiving nearly 900 cancer or suspected-cancer referrals each week that had to be processed within 24 hours. Manual handling by a small team created delays, weekend backlogs and heavy paperwork (more than 2,000 sheets printed weekly). To address this, the provider turned to SS&C Blue Prism and its digital workers (intelligent automation).

SS&C Blue Prism deployed 24/7 digital workers that log into the referral system, extract key information, combine documentation into a single PDF, attach it to the EMR and update other patient systems—ensuring referrals are processed within 24 hours, even on weekends. The automation returned valuable time to the cancer team, eliminated routine printing (saving over 2,000 sheets weekly), ensured consistent patient records across systems, and was quickly reused and duplicated for another hospital, doubling the program’s impact.

Cancer Research U.K