Case Study: Cambridge Clothing achieves 57% faster order turnaround with SS&C Blue Prism

Cambridge Clothing Delivers Custom Orders 57% Faster With Intelligent Automation

Cambridge Clothing, a heritage menswear retailer, faced slow, error-prone manual processes that hurt customer service and finance accuracy: alteration orders could take up to seven days to complete and Friday requests waited until Monday, while sales and receipt reconciliations were time-consuming and prone to mistakes. To modernize operations they turned to SS&C Blue Prism (working with partner Virtual Blue) and implemented intelligent automation across finance and order workflows.

SS&C Blue Prism delivered a digital worker called “Bunny Robot” to automate receipt and sales reconciliations and to process web-based alteration orders (checking for new orders four times a day, seven days a week). The automation cut alteration turnaround to three days (57% faster), eliminated the Monday bottleneck, delivered near real‑time, more accurate data, and raised customer satisfaction to 92%, while improving finance data quality and operational visibility.

Cambridge Clothing

Graham Bass

Chief Financial Officer