Case Study: University Hospitals Birmingham NHS Foundation Trust achieves improved patient service and reduced operational costs with SS&C Blue Prism

Blue Prism Technology Supports the University Hospitals Birmingham Nhs Foundation Trust in Drive to Enhance Its Patient Service and Reduce Costs

University Hospitals Birmingham NHS Foundation Trust (UHB) is a large teaching hospital trust serving over half a million patients a year. UHB faced manual, time-consuming integration and data-quality challenges — including a backlog of ~50,000 deceased patient records (about six months’ work for an FTE) and 200–300 daily pharmacy stock updates (about one FTE) — plus multiple other manual transfers and integrations. To address these, UHB worked with SS&C Blue Prism, using its robotic process automation/self-service process automation technology to integrate self‑service kiosks and automate backend processes.

SS&C Blue Prism delivered automated processes that reconciled the Patient Master Index and updated pharmacy stock systems: the reconciliation solution was implemented in three days and completed the backlog within weeks, converting months of manual effort into automated minutes and dramatically cutting ongoing quarterly workload; pharmacy updates now run early each morning within minutes (avoiding a £60K vendor plugin) and recouped roughly one FTE. SS&C Blue Prism also trained UHB staff to build an internal Centre of Excellence, producing faster delivery, lower operating costs, improved “right‑first‑time” accuracy, and reduced pressure on IT.

University Hospitals Birmingham NHS Foundation Trust

Steve Chilton

Director of IT Services