Case Study: ERGO achieves rapid hail-damage claim processing — 80% of 4,000+ claims handled in one week with SS&C Blue Prism

Blue Prism Digital Workers Help ERGO Weather a Storm of Hail Damage Claims

ERGO, a German insurer serving 18 million customers and part of the Munich Re Group, faced acute operational strain when rare but severe hailstorms produced thousands of simultaneous motor-insurance claims. Compounded by inefficiencies from past mergers and a limited number of qualified assessors, ERGO needed a scalable way to speed claims handling and improve customer service, and turned to SS&C Blue Prism’s intelligent automation and Blue Prism digital workers.

SS&C Blue Prism implemented a phonebot with NLP (including regional German dialect recognition) to collect claim details, then Blue Prism digital workers automatically register claims, trigger local service partners and send customer updates, fully automating much of the processing workflow. The deployment now spans 70+ digital workers across 25 departments, and when one storm generated over 4,000 claims, SS&C Blue Prism’s solution enabled 80% of those claims (including repairs and pay-outs) to be completed within a week.

ERGO

Fabian Stolz

Head of Robotics Competence Center