Case Study: Carrier achieves major efficiency gains and cost savings with SS&C Blue Prism

Blue Prism Digital Workers are Team Players at Carrier

Carrier, a market leader in HVAC products, reexamined its internal operations after spinning off from its parent and needed to scale quickly, drive efficiencies, and improve the customer and employee experience without adding significant cost. To address this, Carrier partnered with SS&C Blue Prism and its Blue Prism Digital Workers to introduce intelligent automation across finance and operations.

SS&C Blue Prism deployed digital workers (Willis, Cha‑Ching, Airy and Louise Berg) to automate quoting, cash application, buybacks/inventory sales, and distributor invoice processes. The program saved 900+ hours on quotes, delivered more than $25,000 in cash-application savings, automated 60,000 buybacks and inventory-sale transactions annually, cut turnaround time by three days, and doubled invoice processing speed—freeing staff for strategic and customer-facing work.

Carrier

Gundeep Singh

CIO and Chief Digital Officer