Case Study: Banco Popular Dominicano achieves 700% productivity increase with SS&C Blue Prism

Banco Popular Leverages IA to Handle Explosive New Revenue Growth

Banco Popular Dominicano, a leading Dominican Republic bank, faced rapid digital growth from online and mobile services that strained operations and required fast, compliant scaling—most urgently a regulatory change that forced updates to over three million accounts within 22 days. To meet this challenge they partnered with SS&C Blue Prism and adopted intelligent automation (digital workers) to rethink how back‑office operations support customer-facing channels.

SS&C Blue Prism worked with Banco Popular to assess 120+ processes and deploy digital workers in operations; ten digital workers adjusted three million accounts in the required 22 days, saving the time of 112 people. The automation handled 98% of preapproved consumer loan requests, returned 1,126,090 hours to the business, increased productivity by 700%, and avoided nearly $1 million in costs that were reinvested into strategic initiatives—freeing 100+ employees for higher‑value work and earning the bank an SS&C Blue Prism Customer Excellence Award.

Banco Popular Dominicano

Christopher Paniagua

Executive President