Case Study: ATB Financial achieves 99% faster turnaround and returns 70 FTE to the business with SS&C Blue Prism

Atb Financial Is Optimizing Customer Service With Intelligent Automation

ATB Financial, Alberta’s largest provincially based bank, sought to maintain a competitive advantage by improving customer experience and operational efficiency in a fast-changing, regulated market. Led by Dan Semmens, ATB launched a digital-transformation program focused on robotic process automation (RPA) and selected the SS&C Blue Prism connected‑RPA platform to reduce process complexity, speed fulfillment, and free staff to deliver higher-value customer service.

Using SS&C Blue Prism, ATB prioritized high‑value processes (e.g., address changes) and scaled from localized back‑office bots to end‑to‑end automations. The vendor’s platform helped deliver more than 40 automated processes (≈50% end‑to‑end), a 99% improvement in turnaround time (from 4 days to 3 minutes), 70 FTE capacity returned within 18 months, an anticipated $3.8M contribution to revenue from reduced attrition, a 16.3% drop in complaints for automated processes, a 20% reduction in call volume, and new upskilling for staff.

ATB Financial

Dan Semmens

Managing Director of Transformation - Process Automation, BPM