Case Study: Danica Pension achieves 20% digital workforce and 250,000+ hours returned with SS&C Blue Prism

At Danica Pension 20% of the Workforce is Digital

Danica Pension, one of Denmark’s largest pension companies serving 800,000 customers, needed further cost reductions after automating half of its back-office processes. Facing a new wave of highly complex processes that were harder to convert, Danica expanded its automation strategy using SS&C Blue Prism’s intelligent digital workforce to scale automation without growing the human automation team.

Using SS&C Blue Prism, Danica kept a lean team (under 15 people) while exponentially growing digital workers to represent 20% of the total workforce, integrating machine learning for predictive scheduling and routing (e.g., email triage) and deploying bots for AML due diligence. The program returned 250,000+ work hours in one year, doubled hours returned year-over-year, maintained very low operational costs, and delivered a 600% return on investment.

Danica Pension

Indika Engholm

Solution Architect