Case Study: Ageas achieves fear-free Digital Workforce success with SS&C Blue Prism

Ageas Change Without Fear Drives Digital Workforce Success

Ageas, one of the largest personal and commercial insurers in the U.K., had used SS&C Blue Prism’s Digital Workforce since 2014 but faced a cultural challenge: to meet process‑efficiency, waste‑reduction and risk‑mitigation goals it needed employees across the business to understand and embrace RPA rather than fear job loss or change.

SS&C Blue Prism enabled Ageas with a change‑management‑led deployment and platform tools — including a three‑person process automation team, a four‑person aftercare team, workshops, internal communications and Blue Prism’s Control Room for monitoring and scheduling Digital Workers. The outcome was a culture shift (employees now welcome the robots) and measurable operational gains: for example, 96% completion of 100,000 policies in a month, improved capacity and FTE hours saved with ongoing monthly reporting of cost and performance benefits.

Ageas

Kate Payne

Automation Manager