Case Study: ABB achieves rapid, demand-first automation and significant efficiency gains with SS&C Blue Prism

ABB Meeting Automation Demands

ABB, a global industrial‑technology leader, needed to scale automation across its Procurement & Logistics Global Business Services but faced low internal demand despite RPA capabilities. To accelerate adoption, ABB partnered with SS&C Blue Prism, using its RPA platform and the Decipher document‑processing solution, and shifted to a “demand‑first” intake and prioritization model.

SS&C Blue Prism provided the core automation and Decipher OCR capabilities while ABB redesigned governance and stakeholder engagement, delivering tangible wins: a chatbot rolled out in 30+ countries handling 100+ enquiries per day with ~95% confidence (only 5% requiring human intervention), and a bot sending 200+ timed reports daily. The programme’s throughput grew so rapidly ABB paused new requests until January 2021, and SS&C Blue Prism’s technologies are now being extended toward cognitive, machine‑learning use cases for invoices and purchase orders.

ABB

Martin Tomczak

Head of Strategy, Process Excellence & Digital