Case Study: Leading Insurance Company Ansvar achieves centralized customer service and improved renewal retention with SS&C Blue Prism

A three-stage customer service overhaul using Chorus

Leading Insurance Company, Ansvar, needed a centralized way to manage customer service activities, especially email-based communications, task allocation, and document handling. To replace individual inboxes and reduce inefficiencies in policy endorsements and renewals, the company partnered with SS&C Blue Prism and used Chorus to modernize its customer service operations.

SS&C Blue Prism worked with Ansvar to map business requirements and customize Chorus into a three-stage rollout covering training, dashboard customization, and claims management. The result was centralized communication and faster access to information, with reduced document search and back-and-forth, easier bottleneck identification, improved renewal retention, and more efficient handling of peak periods, lowering stress and errors.