Case Study: State Tax Administration Government achieves enhanced customer experience and $79M savings with SS&C Blue Prism

Tax Administration Delivers Enhanced Customer Experience, Saves $79M With IA

State Tax Administration Government set out to modernize tax services and deliver a more digital-first customer experience while reducing fraud risk, privacy breaches, and the burden of high-volume application processing. To achieve this, the agency worked with SS&C Blue Prism and its digital workforce, built on the Blue Prism Robotic Operating Model.

SS&C Blue Prism helped the tax administration automate 140 processes and scale intelligent automation across the organization. The result was 300,000 hours returned to the business, five million transactions processed, and $79M in savings and revenue impact, while improving fraud checks, prioritizing sensitive correspondence, and enabling faster, more accurate tax application handling.