Case Study: inTouch achieves faster referral processing and greater support capacity with SS&C Blue Prism

inTouch – Transforming Support Services With Automation

inTouch, a Victoria-based not-for-profit supporting women experiencing family violence, was struggling with rising service demand and time-consuming manual administration across multiple systems. Tasks like referral processing, data entry and compliance reporting slowed staff down and limited the time available for direct client support. inTouch turned to SS&C Blue Prism and its robotic process automation platform to help streamline these critical operations.

SS&C Blue Prism implemented intelligent automation for referral management and routine reporting, supported by in-house expertise and a secure Azure-based automation team. The results included a 40% reduction in referral processing time, automation of 45% of professional referral workload, faster response times, improved accuracy and compliance, and more staff time spent supporting clients directly.

inTouch