Case Study: Wesleyan achieves 90% faster customer request processing with SS&C Blue Prism

ROM 2 Foundations Enables Wesleyan to Process Customer Requests 90% Faster

Wesleyan, a financial services society serving members since 1841, had an intelligent automation program that had not scaled beyond a few initial processes. The company wanted to improve operational efficiency, reduce costs, and speed up customer service, and partnered with SS&C Blue Prism Professional Services to assess its automation foundations using the SS&C | Blue Prism Robotic Operating Model 2 (ROM 2).

SS&C Blue Prism helped Wesleyan identify gaps, improve documentation, clarify roles, and create a more scalable automation model. The solution enabled Wesleyan to reuse automation components and use digital workers in bereavement claims processing, delivering measurable gains including 90% faster customer request responses, 64% faster investment product processing, and 6,300 hours returned to the business.

Wesleyan

Paul Williams

Head of RPA