Case Study: Trygg-Hansa achieves 95% faster personal property claims processing with SS&C Blue Prism

Trygg-Hansa Processes Personal Property Claims 95% Faster With IA

Trygg-Hansa, one of Scandinavia’s largest insurance companies, wanted to make personal property claims faster and less paper-heavy so customers could get quick reimbursements for damaged items like phones, tablets, and laptops. To improve service and reduce manual work, Trygg-Hansa partnered with SS&C Blue Prism and its digital workers, along with analytics, machine learning, and AI.

SS&C Blue Prism helped Trygg-Hansa implement intelligent automation with digital workers that assess claims, flag potential fraud, fast-track eligible claims, and send customer updates through the portal. The result was a 95% reduction in processing time for fast-tracked claims, a 7% increase in customer satisfaction, and a 35% decrease in non-value-added calls.

Trygg-Hansa

Johan Engholm

Head of Intelligent Automation