Case Study: Middle Eastern Commercial Bank responds 2x faster to secure customer inquiries with SS&C Blue Prism

Commercial Bank Responds Twice as Fast To Secure Customer Inquiries With Automation and Gen AI

Middle Eastern Commercial Bank, a digital banking leader in the Middle East, needed to handle growing volumes of long, multilingual secure customer messages more quickly without overwhelming call center staff. Working with SS&C Blue Prism and its AI agents, the bank sought a secure way to improve response times for urgent requests like lost cards and loan inquiries.

SS&C Blue Prism implemented automation combined with generative AI to retrieve, summarize, and route secure messages in English and Arabic, with AI agents even taking immediate action such as blocking charges on reported stolen cards. The result was secure customer responses that were 50% faster, twice as fast overall, with 100% accuracy and about one day per week returned to employees, improving productivity, customer satisfaction, and data security.