Case Study: Banorte achieves 60% faster credit application handling with SS&C Blue Prism

Banorte Uses AI and Automation To Accelerate Critical Documentation Processing

Banorte, one of Mexico’s largest commercial banks, needed to speed up the manual validation of high volumes of supporting documents for payroll loans and instant-use credit cards while meeting strict SLAs. Working with SS&C Blue Prism, Banorte looked to automate a process that had been slowing down analysts and limiting how quickly the bank could respond to customers.

SS&C Blue Prism helped Banorte implement an end-to-end automation solution using AI, machine learning and NLP to validate documents, extract data and approve requests across multiple systems. The result was a reduction in document validation time from 20 minutes to 8 minutes per request, a 60% improvement, plus a 30% increase in processing capacity and 2,000 hours returned to the business each month.

Banorte

Luis Ferreiro Bravo

Executive Director of Operational Solutions and Information