Case Study: Washington State Department of Retirement Systems modernizes knowledge at scale with Bloomfire

Washington State Department of Retirement Systems cuts time to proficiency by 3 months with Bloomfire

The Washington State Department of Retirement Systems (DRS) faced the challenge of fragmented knowledge scattered across SharePoint, OneNote, and physical binders ahead of a major pension system overhaul. This disorganization led to inconsistent communication, delayed onboarding, and increased operational risk. To modernize knowledge sharing at scale, DRS partnered with Bloomfire to implement its centralized knowledge hub.

By deploying Bloomfire's secure, AI-powered platform, DRS created a single source of truth. The solution provided fast, accurate search and efficient knowledge maintenance. The measurable impacts expected include cutting new hire time to proficiency by three months and significantly reducing operational risk through consistent information. Bloomfire's implementation also enabled a cultural shift towards daily knowledge sharing across the agency.