Case Study: UTHealth achieves improved employee experience and streamlined onboarding with Bloomfire

UT Health Strengthens Employee Experience with Bloomfire

UTHealth (The University of Texas Health Science Center at Houston), a comprehensive academic health center and leading resource for education, research, and patient care in the UT system, faced a knowledge-management challenge: staff worked across more than 180 locations on 60,000+ devices, and the communications team needed a way to organize informal expertise and onboarding material into reliable documentation.

They implemented Bloomfire to centralize knowledge—creating a New Employee category for onboarding content and surfacing articles with staff best practices. Making information broadly accessible democratized expertise across roles and locations, improving alignment, easing onboarding, and boosting employee satisfaction and perceived career progress.

UTHealth

Derek Drawhorn

Executive Director of Communications Technology