Case Study: Top Credit Union improves search and document access with Bloomfire

Top Credit Union cuts document search time from over an hour with Bloomfire

Top Credit Union, a community-based financial institution with over 213,000 members, faced significant inefficiencies after outgrowing its legacy knowledge management system. Employees spent excessive time, sometimes over an hour, manually tagging and searching for critical documents. Partnering with Bloomfire, the credit union sought a modern solution to improve access to accurate information and streamline its search functions.

Bloomfire implemented its intelligent knowledge management platform, which features AI-driven search capabilities. This solution dramatically reduced the time staff spent locating documents, making the process faster and more intuitive. The transformation enhanced staff productivity and member satisfaction, with the project's PMO noting that Bloomfire was a key contributor to the success of a major core conversion.