Case Study: TMW Systems achieves 78% content engagement and 87% question resolution with Bloomfire

TMW Deploys Bloomfire for Social Learning

TMW Systems, a Cleveland-based transportation management software provider with about 700 employees, was growing quickly and losing institutional knowledge as staff relied on email and scattered network drives. With many new hires in 2014, the company needed an easy-to-use social learning and knowledge-management solution to capture expert know-how and streamline support.

TMW selected Bloomfire for its out-of-the-box usability, seeded the platform with conference materials, rolled it out vertically to customer-facing teams, and integrated it into onboarding. Within months Bloomfire became the primary repository and Q&A hub—78% of users viewed content, 32% had contributed or interacted, and 87% of questions were answered—improving searchability, speeding answers, and fostering a more open, self-sustaining knowledge culture.

TMW Systems

John Kittinger

Internal Training Team Lead