Case Study: SpareFoot achieves $250,000 in cost savings and 1,200 hours saved with Bloomfire

SpareFoot Customer Experience Team Saves $250,000 with Bloomfire

SpareFoot, the Austin-based online marketplace for self-storage, was scaling rapidly and needed a knowledge management system that matched its flat, transparent culture. As the customer experience team grew from three to 40 people in about a year, leaders wanted an easy-to-use, scalable solution to keep everyone aligned and avoid the complexity and cost of typical enterprise tools.

They implemented Bloomfire to centralize answers, training materials, videos and onboarding content, using it alongside Salesforce for faster case resolution. The platform standardized onboarding, encouraged team collaboration, and saved each agent 1–2 hours per month—an estimated 1,200 hours and roughly $250,000 in value over a year—while delivering full ROI within a month.

SpareFoot

Josh Lipton

VP of Technology