Case Study: Sound Credit Union improves secure knowledge sharing and compliance with Bloomfire

Sound Credit Union shares knowledge across 5,000 branches with Bloomfire

Sound Credit Union, a Washington state-based financial services provider, faced a significant challenge in knowledge sharing. An employee survey revealed that "finding information" was the biggest pain point, stemming from an outdated SharePoint site that made searches difficult. They needed a secure platform that would allow staff to quickly find mission-critical information to maintain their friendly customer service and ensure compliance with financial industry regulations. This led them to seek a solution from vendor Bloomfire.

By implementing Bloomfire's platform, Sound Credit Union replaced its outdated system. Key features like smart search, which finds words within any document or video, and the Q&A feature empowered employees to share knowledge and ask questions securely. Bloomfire's scheduling tool and content flagging system also ensured information remained current for compliance. The results included increased staff trust in the relevance of shared content, which translated into quicker and more efficient service for their members, as employees could confidently find the most current procedures.

Sound Credit Union