Case Study: Jackson Hewitt streamlines employee onboarding and boosts compliance with Bloomfire

Revolutionizing Jackson Hewitt’s Employee Onboarding with Bloomfire

Jackson Hewitt, a leading tax preparation company, needed a better way to onboard thousands of seasonal tax preparers each year while keeping up with constantly changing tax laws and internal procedures. To solve this, the company turned to Bloomfire and its AskJH knowledge community to make critical information easy to find, keep employees engaged, and maintain compliance across corporate and franchise offices.

Bloomfire helped Jackson Hewitt build custom homepages, role-based learning plans, daily announcements, and segmented content for different office types. As a result, Jackson Hewitt saw stronger knowledge base usage, faster onboarding, and improved compliance across offices, making it easier for new hires to become productive during tax season.

Jackson Hewitt

Jordan Esker

Manager of Product Knowledge and Adoption