Case Study: Premier Credit Union Centralizes Knowledge and Supports Core Conversion with Bloomfire

Premier Credit Union reduces SharePoint footprint by 30% with Bloomfire

Premier Credit Union faced the challenge of scattered knowledge across multiple systems like SharePoint and network drives, making it difficult for staff to quickly find accurate policies, procedures, and project documentation. This fragmentation was especially problematic during high-stakes initiatives like a core conversion. They turned to Bloomfire to implement a centralized knowledge hub called PAL.

Using Bloomfire, Premier Credit Union created the PAL knowledge hub, which centralized searchable information and became the single source of truth. This solution significantly cut repeat questions and empowered employees to find answers independently. During their core conversion, PAL provided critical project documentation, helping teams stay aligned. The organization has reduced its SharePoint footprint by about 30% and established a scalable foundation for knowledge sharing.

Premier Credit Union