Case Study: Parts Town achieves faster onboarding and streamlined technical support with Bloomfire

Parts Town Streamlines Training and Technical Support With Bloomfire

Parts Town is a Chicago-based supplier of OEM restaurant and foodservice parts known for same-day shipping, high-performing parts, and personalized customer care. When Amy Argentine became Director of Technical Service, she found the team still relying on paper manuals and desk books, and that new hires spent more time learning where to find information than learning the job itself.

Argentine led the rollout of Bloomfire’s customer-support platform, bringing Google-like search and centralized knowledge to the team. After a year, technicians and support staff report saving hours both in the office and in the field, speeding training and improving technical support efficiency.

Parts Town

Amy Argentine

Director of Technical Service