Case Study: Olive, a healthcare AI company, halves onboarding time and reduces search time by 75% with Bloomfire

Olive Tames Information Sprawl and Centralizes Knowledge with Bloomfire

Olive is a fast‑growing AI healthcare software company used by more than 600 hospitals that automates routine processes like prior authorizations and claims processing. Rapid headcount growth (230% since early 2020) created knowledge sprawl across Slack and shared drives, with employees spending roughly 20% of their time searching for information and onboarding that relied heavily on the training team.

Olive implemented Bloomfire for centralized, searchable knowledge—launching a community with 500 FAQs in four weeks and integrating Bloomfire’s Q&A with Slack—so answers are captured once and easily found. As a result, time spent searching dropped by 75%, average new‑hire onboarding was cut from two weeks to one, and 83% of team members are active in Bloomfire monthly.

Olive

Michelle Flowers

Director of Engineering