Case Study: Ogilvy achieves a 30% increase in client satisfaction with Bloomfire Knowledge Sharing Platform

Ogilvy Increases Client Satisfaction by 30% with Bloomfire Knowledge Sharing

OgilvyOne Worldwide, a global customer engagement agency serving major brands, needed a better way to differentiate services and enable its Dialog Strategy and front-line marketing teams to work more agilely. Existing “social intranet” tools were clunky and couldn’t capture or share tribal knowledge in real time, making it harder to optimize client customer-engagement efforts and meet strict compliance needs for some sectors.

Ogilvy deployed the Bloomfire Knowledge Sharing Platform to create a white‑labeled, customizable client collaboration environment in days that integrates with LMS tools and tracks user interaction. The solution sped onboarding, surfaced best practices in the flow of work, and delivered measurable impact: 30% higher content engagement, 75% increase in user satisfaction, and $200,000 saved by replacing a competing enterprise social app.

Ogilvy

Evan Shumeyko

Senior Director of Dialogue Strategy