Case Study: Insperity centralizes knowledge and breaks down silos with Bloomfire

Insperity boosts peer answers 400% with Bloomfire

Insperity, a professional services organization supporting small- and mid-sized businesses, faced the challenge of efficiently sharing knowledge across its 60+ U.S. offices. Their outdated, in-house content management system had limited search capabilities and made it difficult to keep information current, which posed a significant risk to their HR and benefits operations. They needed a secure and nimble knowledge management platform to prevent using outdated data and to eliminate departmental silos and duplicate work.

The solution was implementing Bloomfire, a knowledge engagement platform. Insperity first launched Bloomfire for sales, then expanded it to service operations and finally the entire company. This centralized knowledge, broke down silos, and dramatically improved collaboration. The results included a 400% increase in peer-answered questions, over 280,000 average contribution views per quarter, and the ability to publish content in minutes instead of days. Bloomfire provided a secure, searchable hub that gave employees confidence in the information they use to serve clients.

Insperity