Case Study: ICF achieves real-time Q&A and centralized knowledge sharing with Bloomfire

ICF Uses Bloomfire for Real Time Q&A

ICF is a global management consulting firm with 67 offices and more than 5,000 employees, including business analysts, policy specialists, digital strategists, data scientists, and creatives. The company struggled with a fragmented mix of systems for storing collective research and expertise, causing teams to waste time trying to find the right information.

ICF implemented Bloomfire to connect subject-matter experts with projects that needed their input, making the platform the central location for employee questions and knowledge. As a result, teams can now get answers in real time through Bloomfire’s Q&A capabilities, improving speed and access to institutional expertise.

ICF

Kai Guterman

Knowledge Management Specialist